Warranty Policy

Warranty Policy

Flexiway Solar Solutions designs and manufactures quality, fit-for-purpose solar products. In case you encounter any difficulties while installing or using your product, we recommend that you first consult the instruction sheet.

 

(1) Conditions of the Warranty

We offer a one (1) year warranty on all our products from the date of delivery, in accordance with the terms of this Warranty Policy, as an integral part of our promise in ensuring the highest quality standards are met.

Flexiway warrants that all products sold or distributed by the company or its authorized representatives or agents should be free of defects in material and or workmanship.

This warranty is limited to the replacement of the defective part(s) or the replacement of the defective product, provided that such product has been used under normal operating conditions and according to the accompanying instruction sheet. Any repaired or replaced item will only be covered for the remainder period of the original warranty.

 

(2) Warranty Exclusions

The warranty does not extend to expendable service items such as packaging, instruction sheet, etc. Exclusions to the warranty include but are not limited to the following:

Inappropriate or wrongful use of the product The product has been damaged including but not limited to damage caused by impact, animals, water, fire, natural disaster (flood, storm etc) or transportation Any alterations, repairs and or product modifications which have been carried out by unauthorised persons/organisations Damage resulting from improper storage, environmental conditions that are not in conformance with the recommended operation of the product, or wrongful installation Any reduction in the product brightness and or charge time caused by regular use of the battery, LED and or solar panel over time which can be considered as defects due to wear of parts or consumable parts by their nature.

 

(3) Return Policy under the Warranty

Customers or users with a warranty claim should contact the local representative or the local agent from whom the goods were purchased. In case no local authorized representative exists, customers are advised to email warranty@flexiwaysolar.com.

When returning a defective product, please include full contact details, proof of purchase and a written statement explaining the damage or defect.

 

Limitation of Liability

The terms of this Warranty Policy are limited in scope as set out above and not subject to any extension implied or expressed as to merchantability or fitness for a particular use. Flexiway shall not be held liable in any manner whatsoever or howsoever for any special, incidental or consequential damages or anticipated loss of profits, personal injury and or loss of life suffered by the purchaser and or users of the product.